A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
This software update is intended to ensure improved accuracy of your vehicle.s Distance-to-Empty feature which is displayed in the vehicle instrument panel.
What You Should Do
Please contact your Subaru retailer (dealer) for an appointment to have the Distance-to-Empty software updated in your vehicle, free of charge.
WUD-89 Service Program FAQs:
Q: What should I do?
A: Please contact your Subaru retailer (dealer) for an appointment to have
the Distance-to-Empty software updated in your vehicle, free of charge.
Q: What will be done to the vehicle?
A:
Subaru will reprogram the Distance-to-Empty logic in your vehicle at no
cost to you.
Q: What Subaru models are involved?
A: Certain 2017 model year Legacy and Outback vehicles.
Q: How long will the repair take?
A: The time to perform this software update is approximately 30 minutes.
However, it may be necessary to leave your vehicle for a longer period of
time on the day of your scheduled appointment to allow your Subaru retailer
flexibility in scheduling.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an
appointment to ensure that the retailer can allocate a time slot to best
accommodate you.
Q: How much will this repair cost?
A: This repair will be performed free of charge at any authorized Subaru
retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this repair free
of charge for you.
Q: Can I have this repair performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this repair free of
charge for you.
Q: If I live in Canada do I have to return to the United States to have
this performed?
A: Any authorized Subaru dealership in either the United States or Canada
is capable of performing this repair.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information
online, at
www.subaru.com/customer-support.html
, by selecting Email Us then selecting Update Address from the drop-down
menu.